Welcome to GroundWire Support

We're Here to help


Bula, we’re open from 9:30am to 430pm FJT and also offer an on-call service for after-hours support for managed service customers.

In either circumstance, someone will help you find the resources or assistance you need in a timely and professional manner.

You can also e-mail on support@groundwirecloud.com

Log Your Fault:

IT Support Time Frame

All service request logged by email are treated as low/moderate priority and response.

Time Frame: 3 to 4 hours or within 6 business day.

Urgent Support:

If your support request is urgent :
Please contact us on +679 92 46911
(24X7 Priority Support Number)

Call only if you are our 24X7 Managed Service Customer be ready with your Priority Support Request Number or read the Support Numbers from Stickers Pasted on your systems and equipment’s .

Time Frame: Within 2 to 4 Hours or Next Business Day.

Remote Support :

Please visit https://groundwire.screenconnect.com and wait for us to give you the ID.

Customer Portal  :

Please visit our Customer Portal