Cloud Based Unified Business Communications Solutions

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Your Business. Connected.

Give your communications an edge. The Groundwire Voice communications platform makes it easy for your employees to communicate how they want with talk, text, and video conferencing. And with simple user setup, on boarding can take only a matter of minutes to get up and running with a personal extension and conference line.

  • Cloud PBXOur cloud PBX lets you get up and running in less  time with simple employee management and setup, the latest features updated automatically across the system, and the reliability and security you would expect from a cloud based platform.
  • On Premises PBXInstall the IP PBX on-premise and leverage your existing servers using Hyper-V, VMware or KVM, or install on a low-cost Raspberry Pi or Mini PC.
  • Security Comes StandardStop worrying about the safety of your data. We use industry standard encryption including our tunnelling protocol that bundles and encrypts packets while creating a virtual dual authentication.
  • All-In-One CommunicationsWith everything in one place you can focus on your business. Talk, text, and video chat are combined into one intuitive platform. And if you still have to send some faxes, it does that too.
  • SIP-TrunkingBring your desk phone into the 21st century with the power and reliability of the internet. Easily switch your legacy desk phone network to the cloud with Groundwire Voice.
  • Toll-Free NumbersGive your business that local feel with custom local numbers while giving your customers the convenience of calling from wherever they are. Get started with your very own vanity number, including 0800, 5911 numbers, and make your business stand out.

Freedom To Communicate.

Enjoy the freedom of a cloud based communications platform that integrates seamlessly with onsite equipment, including any connected smartphone or tablet. Choose how you take advantage of your business communications. Whether you’re transferring a call from your desk phone to your mobile device because you are running late for your next meeting, or setting up custom call forwarding options to never miss a call again, the Groundwire Voice communication platform is as powerful as it is adaptable.

What’s included with Groundwire Voice Unified Solution ?

  • Use your Softphone to Make & Receive CallsWith VoIP softphones for Mac and Windows, you can manage your calls from your desktop and make, receive and transfer calls via the office phone system from your computer, even while out of the office. Using a headset you can even use a VOIP app as a full desk phone replacement.
  • Auto attendant IVRCalls are answered by a virtual receptionist who provides a personalised list of options for the caller to select from. e.g. Press 1 for sales, 2 for service, 3 for accounts, 4 to hear our latest offers.
  • Hunt GroupIf a team member isn’t available to answer their mobile phone, the call will be automatically forwarded to a team member in the group who can.
  • Instant Messaging / Text chatAllow employees to communicate together via text messaging, without the need to rely on third party internet messaging systems or give out personal phone numbers.  Groundwire Voice users can send and receive text messages via the web, Windows, Mac, iOS and Android apps from anywhere – a true unified communications solution!
  • Hassle-Free Video Conferencing with WebRTCGoogle’s revolutionary WebRTC technology, which enables high-quality video and voice communications to take place through your Web browser. Participants will be able to seamlessly join meetings without the need to download any additional software or plug-ins, enabling a better user experience for your partners, customers and employees.
  • Call RecordingWhether you need to record them for quality or training purposes, it’s as easy as pressing a button. Make a recording of all of your customer conversations which you can playback or download using the online portal. This is an administrator controlled feature * only available on higher plan
  • See the Status of Your ColleaguesThe ability to view the status of other colleagues is a great time saver, avoiding unnecessary call transfers or voice mail tags, and makes managing and working with remote employees easier than ever. Need some quiet time to finish a project? Customize your status and prevent any annoying disturbances
  • Deliver Faxes & Voicemail to InboxInbound faxes are converted to PDF and forwarded to users via e-mail, without requiring any fax server software. Likewise, voicemails are converted to sound files and forwarded via e-mail.
  • Live Chat & Talk: Connect with customers from your WordPress websiteThe Live Chat & Talk plugin allows your website visitors to chat and call your company in real-time. No need to call your 0800 number – they can connect with a single click. Calls are forwarded to your phone system free of charge using WebRTC technology.  The plugin is free, the calls and chats are free – all you need is our Phone System.